Have you ever wondered what it’s like to be a Happiness Engineer? Can you really turn customer support into a career? We interviewed James Homuth, a Happiness Engineer based in Ottawa, Ontario (Canada) who has been at Automattic for less than a year to find out more about his experience. Q: You’ve been really active on internal P2s and Slack. I feel like you’ve been … Continue reading Meet a Happiness Engineer: James Homuth
Erica Kuschel is a Happiness Engineer supporting customers using WooCommerce to manage their online stores. She is also team lead for one of the WooCommerce support teams at Automattic. One of the most appealing aspects of the Happiness Engineer role is the flexibility provided while working remotely. Maintaining a work-life balance is a plus for this former travel blogger. When more wide-spread travel is possible, … Continue reading Meet a Happiness Engineer: Erica
Luminus Alabi is a Happiness Engineer specializing in supporting customers using the WooCommerce plugin to establish and maintain their online stores. Happiness Engineers like Luminus are the first point of contact for customers that are new to WooCommerce and are looking for information on pricing, features, and extensions. Luminus enjoys working at Automattic surrounded by smart, caring people. Working remotely for a distributed company also … Continue reading Meet a Happiness Engineer: Luminus
Doug Aitken is a Happiness Engineer supporting customers in live chat and by email as they set up and maintain their online stores with WooCommerce. Customer support for a software program like WooCommerce requires creative problem solving. Each site has a unique combination of plugins and settings which requires Happiness Engineers to look at the issues from different perspectives to provide the best solutions. Customer … Continue reading Meet a Happiness Engineer: Doug
Melissa Silberstang is a Happiness Engineer with WordPress.com supporting customers through live chat and tickets as they create their sites. Working at Automattic has given her the flexibility to travel and create a workweek that fits her lifestyle. Working remotely is not as lonely as it sounds. Melissa has been able to collaborate with coworkers online through different initiatives like the committee for Diversity and … Continue reading Meet a Happiness Engineer: Melissa
WooCommerce Happiness Engineer Julia Amosova shares her team name’s unexpected astronomical implications and gives some encouraging advice on preparing to apply for a job at Automattic. Read more about this video series here. Continue reading Meet a WooCommerce Happiness Engineer: Julia
Khyati Gala is a Happiness Engineer based in India. She shares her journey at Automattic, from applying to getting the job and contributing to our progress in hiring more women in her area and around the world. Read more about this video series here. Continue reading Meet a Happiness Engineer: Khyati
Shannon Smith is an Enterprise Happiness Engineer with WordPress.com VIP. She delivers content solutions to some of the biggest names in media, marketing, and enterprise. Shannon has over 15 years experience in open source web development. She is a long-time supporter of diversity, accessibility, and internationalization, and was a WordPress Montreal community organizer for seven years. Shannon is also a hiker, poet, and mum of … Continue reading Meet an Enterprise Happiness Engineer: Shannon Smith
Hari Shanker is a Happiness Engineer from India who’s helping WooCommerce customers build incredible stores. He’s 100% engaged with the local WordPress community in Cochin, and brings all of his passion and empathy to the rest of the world as well. He loves the equal opportunity available at Automattic. No matter the language you speak or the color of your skin you can make a … Continue reading Meet a Happiness Engineer: Hari Shanker
David Cole, a Happiness Engineer, shares the most challenging parts of his job and his advice for anyone considering applying for a job at Automattic. Continue reading Meet a Happiness Engineer: David Cole
Happiness Everywhere 